T: +61 (0) 2 9376 1128
F: +61 (0) 2 9376 1111
Iona has extensive experience across the insurance industry, primarily in the areas of public and product liability, workers’ compensation, CTP (motor accident) and fraud. Iona largely practices in the NSW and ACT jurisdictions and has represented some of Australia’s largest insurers, retailers, shopping centres and supermarkets.
Areas of expertise
Iona’s experience managing major, complex and catastrophic claims spans over 14 years. This included time with the NRMA as a Senior Injury Claims Consultant which saw Iona managing a team responsible for litigated and unlitigated claims, motor accidents tribunal matters and fraud cases. She is adept at identifying and investigating fraud claims and managing complex liability claims.
At HBA, Iona spends her days defending claims against clients within the retail, hospitality and leisure sectors. This includes shopping centres, retailers, cleaners and supermarkets. She is also highly regarded by insurers, insureds and brokers in regards to advice related to contracts, policies, risk management, dispute resolution and general insurance issues.
More broadly Iona has experience in defending public liability claims against mining companies, home owners, real estate agents and owners/operators of recreational facilities which includes providing advice on indemnity, contractual disputes, liability and significant quantum claims, involving catastrophic injuries.
Why clients like her
Iona seeks to engage with clients beyond expectations and is highly responsive to their unique needs. Her commitment and accessibility is fuelled by her genuine passion for insurance litigation, witnessed in her critical understanding of the insurance industry and its players. Iona has an in-depth understanding of issues facing clients from a commercial perspective having spent numerous periods of time on secondment with various clients and having worked “in house”. Iona is committed to achieving her clients’ goals and desired outcomes, providing value-add services, and tailoring her approach to meet each client’s specialised needs.