Innovation Thought Leader Supports Design Thinking for Legal Services

Date: November 10, 2017


News Release:  10 November 2017




The irreversible shift in the legal industry and how to respond to it, will be addressed by Canadian NewLaw thought leader and author Mitch Kowalski when he meets with leading figures from the worlds of insurance, business and academia this month as part of an Australian tour hosted by legal services entrepreneur HBA Legal.


“Law firms are often so over-invested in their original model that they miss and even ignore the changing needs and desires of their clients,” said Kowalski. “The key to long-term law firm success is balancing the need to fully exploit what currently works, with the need to explore new ideas.


“Design-thinking law firms are those that achieve that balance; these are firms that continually reassess if they’re moving in the right direction by truly empathizing with clients.”


Legal innovators Nathan Hepple and Brett Ablong, founders of the HBA Group (comprising HBA Legal, claims management business Paratus and LPO Pillion) are introducing Mr. Kowalski to audiences in NSW, Qld and WA in a series of design thinking workshops and seminars focussing on what Kowalski calls ‘the great legal reformation’.


“On a practical level, Mitch considers how design thinking can play its part in delivering vastly superior legal services,” Hepple explained. “We’re training all our people in design thinking, and we want to share that with clients too. The secret’s in partnership, success is dependent on clients and service providers opening their minds and shattering old paradigms.”


HBA’s seminars with Kowalski introduce the benefits of design thinking for legal services and unpack the main drivers of industry change and how these are changing the legal service delivery model.


“It’s sink or swim time,” said Hepple. “Clients have pressing commercial demands, and new start ups are doing amazing things in IT solutions. Gaining global insights from someone like Mitch keeps Australia at the head of the game. Let’s be leaders in this space.”


About Mitch Kowalski


Kowalski is a former partner at a major international law firm and former inhouse counsel, a legal innovation consultant, Fastcase 50 Global Legal Innovator and the Gowling WLG Visiting Professor in Legal Innovation at the University of Calgary Law School. He’s a sought-after commentator and speaker on legal innovation around the world, and the author of two critically-acclaimed NewLaw books; the newly published “The Great Legal Reformation” provides a range of case studies illustrating the gains to be had from treading a NewLaw path.


He will be in Australia as the guest of HBA Legal between 12-25 November 2017.


Note: Events are invitation only, but interested parties can contact HBA Legal for an information pack.




Further information or interview, contact:

Michaela Southby, 0401 367 673







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